Support Articles

If you cannot connect to your FHP via the app or if your mobile app prompts “FHP offline”, please check whether your aGate X communications network is working properly:

· If your aGate X is connected to network via ethernet cable, please check the condition of the cable.

· If your aGate X is connected to network via Wifi, please check your network status; the aGate X does not support 5GHz communications, therefore please check and make sure your FHP is connected to the network via 2.4GHz.

· If 4G communication is used, please check the network conditions at your aGate X installation site. If the networking performance is not satisfactory, please contact FranklinWH service team for a 4G LTE enhancement solution.

If an inspection finds that the aGate X network is working normally, the problem may be because the server is in the process of upgrading. Please wait a moment and re-check if the app connection to your FHP has been re-established or if the app no longer prompts “FHP offline”.