Franklin Home Power Solution
Your FranklinWH system may sometimes require basic troubleshooting. Some problems may be solved conveniently at home without the need for additional help from a technician. If you need to report an emergency related to your FranklinWH system, please visit Get Support.
NOTE: Do not perform troubleshooting during grid outages or extreme weather.
How to Troubleshoot Your system
If your FranklinWH system has an error, your FranklinWH App will display an exclamation mark on the main page, and the aPower indicator light will flash once every second. Clicking the exclamation mark on the app will provide an explanation of the fault and troubleshooting steps.
aGate Offline
If your aGate is Offline, it is not connected to the internet. Ensure that your internet router is on and working. To add an internet connection to your aGate, in the app, select More from the menu, then System Direct Connect. Follow the instructions on screen to add your network. You can select Configure the network or perform network detection.
Grid Disconnect
If you would like to temporarily disconnect your aGate from the utility grid, to test the system’s Off-grid readiness, you do so with the app without physically opening the aGate cover. Using the app, select More from the menu, then System Direct Connect. Enter Settings from the top of the screen, and then select Go Off-Grid. If the device is internet connected, the FHP will disconnect from the utility grid, and you may hear the grid relay open. When you have finished testing, reconnect to the grid by selecting Go On-Grid from the same menu.
aPower Disconnect
Your FranklinWH system is designed to operate 24/7, and normal operations require the aPower battery unit(s) and battery breakers to remain On. If you must shutdown the system for any reason, for example while waiting for permission to operate (PTO) from the local electrical inspector, then your installer should turn off all aPower units using the power button on the side of each aPower, and also switch off all breakers on the battery side of the system.
Solar Disconnect
Your FranklinWH system is designed to be available for operation 24/7, which requires the solar equipment and breakers to remain On. If you must shutdown the FranklinWH system for any reason, for example while waiting for permission to operate (PTO) from the local electrical inspector, then your installer should turn off all solar breakers until permission to operate has been approved by the local inspector. This will typically include the solar AC disconnect box installed near the FranklinWH aGate.
Homeload Disconnect
Your FranklinWH system is designed to continuously power the home’s backup loads from solar, the grid, generator (if installed), and battery backup. If the system’s solar, batteries, and home loads have been properly sized by your installer, the system can be expected to perform optimally. Keep in mind that all batteries have a maximum energy storage capacity, so manage the state of charge and reserve energy for outages, using the FranklinWH App, according to your expectations. In case of a multiple day utility grid outage and low solar production, it is possible to use up all available aPower energy storage. If this happens, turn off all large home loads prior to restarting the FranklinWH system, e.g., air conditioner / HVAC, EV charger, etc. Follow the Black start procedure described earlier.
Generator Disconnect
Depending on installation configuration, connecting and disconnecting the generator may be performed in the FranklinWH App either automatically or manually. The utility grid must be disconnected from the FranklinWH system prior to any generator connection. In order to automatically manage the generator, set the aPower battery State of Charge (SoC) limits for the generator to start and stop. The FranklinWH system will intelligently control the power sources to balance the generator and battery. To manually start and stop the generator, start the generator independently of the system, then remotely start and stop the generator according to the home load needs via the FranklinWH App.
