Franklin Home Power Solution
Connecting your FranklinWH system to the Internet allows you to monitor your system and receive periodic device software updates via the FranklinWH App. We recommend configuring your system with as many supported internet connection types as possible, including Wifi, Ethernet and 4G. This way, each aGate will intelligently switch to the best available connection. A Wifi or Ethernet connection is preferred to the 4G cellular network, as 4G is easily affected by carrier services and weather conditions.
Wifi Connection
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2.4GHz
- 5GHz
Not Supported
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Captive portals
- Enterprise security
Note: If you are experiencing Wifi connection issues, check your network connection type or check your network signal strength. If your Wifi signal is weak, consider using a Wifi extender or powerline adapter if they meet the supported 10/100 Mpbs standard.
If you change your Wifi password after the system is connected, the system will be unable to connect and you’ll need to reconfigure the Wifi in the app with the new password.
How to Set Up
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On your energy home screen, tap Settings > Network > Configure Wifi.
- Tap Next to jump to the Wifi list interface, select your home Wifi from the list. If your home Wifi is not found, you can tap Add Network to add it.
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Enter the Wifi password, then tap Complete.
Wired Ethernet Connection
How to Set Up
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On your energy home screen, tap Settings > Network > Configure Ethernet.
- Tap Next and wait for approximately two minutes later, it will show the network port connection status on the screen.
Cellular Connection
Troubleshooting
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If the connection to the Wifi network fails, restart your FranklinWH system, wait approximately five minutes and try again.
- A Wifi signal strength between two or three bars is required for successful connection to your home network. If a signal strength of two or three bars is not achieved, relocate your access point or consider alternative connectivity options.
