Catalogue

Voice Smart Assistant

You can summon the Smart Assistant at any time, completing all operations with simple voice commands, freeing your hands. Whether you are searching, asking questions, or getting personalized recommendations, the voice assistant utilizes advanced speech recognition and natural language processing technologies to provide you with a smart and intuitive application experience, especially suitable for users who need assistive features.

 

When to Use It

  • Q&A

You can talk to the Smart Assistant directly to ask questions. The Smart Assistant will rapidly search and summarize the answer for you based on the knowledge base and FAQ. The answer will be shown to you as a link, and you can click on the link to view the details. This makes it easier and faster for you to get the information you need.

  • Instruction Setting
    • You can send specific instructions to the Smart Assistant to help you configure the parameters of specific function modules.

    • On the Mode screen, tap Ask Smart Assistant to enable the Smart Assistant to interact with you. The Smart Assistant will guide you through some preset questions to collect information about your home's electricity needs. Once this information is obtained, the Smart Assistant will recommend a suitable operating mode for your home. Ultimately, the selected operating mode will only take effect after your confirmation.
  • Intelligent Navigation

The Smart Assistant can directly take you to the target screen based on the jump instruction you send, without the need to navigate through the app step by step. This is particularly helpful for deep-level screens, saving you time.

  • Energy Management
You can ask your Smart Assistant for details on your home's energy usage, including real-time consumption and historical trends, to easily understand and manage your energy use more effectively.
 

How It Works

The Smart Assistant supports both voice and text input. You can tap the Voice Interaction button to ask a question via voice, the app will automatically convert the voice to text and get the answer. Answers can be played back via voice. Also, you can tap the Text Input button to type and submit your question, which is more accurate. After each answer, there are Satisfied or Unsatisfied buttons. If you are unsatisfied with the answer, you can also describe the reason in detail.

 
Note: Please wait a few seconds after asking each question. The response time will vary depending on the type of question. For instructions involving settings, processing may take longer. We are continuously optimizing response speed and look forward to your feedback.
 

How to Use It

Method 1:
  1. On your energy home screen, tap the Smart Assistant icon.

  2. Or on your energy home screen, tap More > Assistant.

  3. On the Assistant page, you’ll find preset questions organized by scenario to help you ask questions more easily.

  4. Tap Exchange to switch to another set of preset questions.

  5. Tap Learn to interact directly with the assistant using these preset questions. While interacting with the assistant, you'll quickly get answers to your questions.

 
Method 2:
  1. On your energy home screen, tap Settings > Mode.

  2. Tap Ask Smart Assistant, and then you can configure the settings without manually interacting by simulating the intelligent voice dialog.
  3. You’ll find preset questions organized by scenario to help you ask questions more easily. Tap Exchange to switch to another set of preset questions.

  4. Tap Learn to interact directly with the assistant using these preset questions. While interacting with the assistant, it will recommend an operating mode suitable for your home based on your electricity usage habits and backup power needs. 

Contact Us

Leave your information to learn more about how the FranklinWH home energy solution can help your customers and your business.